Thank you for shopping at Sphya.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sphya , 3/2, D.N. Mukherjee Road, Howrah - 711201.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping
Shipping Destinations: We offer worldwide shipping, allowing customers from different countries to enjoy the beauty of Indian handicrafts.
Shipping Methods: We work with trusted shipping partners to provide efficient and secure delivery. The shipping method may vary depending on the destination, package weight, and customer preferences. We offer standard shipping options, and in some cases, expedited shipping may be available for an additional fee.
Processing Time: Once an order is placed and payment is confirmed, we strive to process the order promptly. The processing time typically ranges from 1 to 5 business days. However, for customized or made-to-order items, additional processing time may be required, and it will be clearly mentioned on the product page.
Shipping Time: The shipping time depends on the destination and the shipping method chosen by the customer during the checkout process. Estimated delivery times will be 3 to 10 Business days based on our past experience and information provided by our shipping partners. Please note that unforeseen circumstances such as customs clearance or natural disasters may cause slight delays, which are beyond our control.
Shipping Costs: The shipping cost is calculated based on factors such as package weight, dimensions, destination, and shipping method. The exact shipping cost will be displayed during the checkout process, allowing customers to review and select the most suitable option.
Order Tracking: We provide order tracking information to customers so that they can monitor the progress of their shipment. Customers will receive a tracking number via email once the package is shipped. They can use this tracking number to check the status of their order on our website or the website of the respective shipping carrier.
Packaging: We take utmost care in packaging the handicraft items to ensure they are protected during transit. Fragile items are securely wrapped and padded to prevent any damage.
Customs and Duties: For international orders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their respective countries. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
You are entitled to cancel Your Order within 3 days without giving any reason for doing so before delivery.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: support@sphya.com
By visiting this page on our website: https://sphya.com/return
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
We will activate the return process and pick the material from your place.
We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: support@sphya.com
By visiting this page on our website: https://sphya.com/return
